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Recent Events
Understanding Customers and Their Experience
May 6, 2009
Chicago Cultural Center
Claudia Cassidy Theater, 2nd Floor
77 E. Randolph Street, Chicago
10:00 a.m.
Registration & Check-In
10:30–11:30 a.m.
Chip Conley, founder and CEO of Joie de Vivre Hospitality, followed by Q&A
How can arts organizations not only survive but grow their audience base in these economic times? The Arts Engagement Exchange presented one of today’s leading experts on creating strong and resilient businesses.
Chip Conley, founder and CEO of Joie de Vivre Hospitality, successfully revived his boutique hotel business after the post-dot.com and 9/11 economic downturn. Bringing his message of customer engagement to the arts, Conley shared how he and other successful CEOs have transformed their organizations, achieved sustained success and created loyalty with employees, customers and supporters–and how you can too.
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